
We repeatedly told our story: This is a good project; the delays are driving up the costs; one department does not seem to know what the other department is doing; no one seems to be in charge; reports are promised and not delivered; we are frustrated. “Your system is broken,” we proclaimed.
Now keep all that in mind for a minute.
A few weeks ago, the developer of a project in Flagstaff came to me and he was obviously frustrated. This is what he told me: This is a good project; the delays are driving up the costs; one department does not seem to know what the other department is doing; no one seems to be in charge; reports are promised and not delivered; we are frustrated. “Your system is broken,” he proclaimed.
Yes, he saw the city the same way the city sees the federal government. Frustration with the “system.”
I took his comments to heart. From my years of dealing with the city as an attorney, I knew he had some valid points. I know also that some frustration comes from lack of communication and some comes from not seeing the other person’s perspective. However, dealing with a government – federal, state or city – should not be a dreaded exercise.
I have asked the city manager to come up with a plan to keep people from seeing the city as the city sees the Corps of Engineers…good people working in a broken system.
If our system is broken, or even cracked, it is my job to work on a fix. FBN
Jerry Nabours is Mayor of the City of Flagstaff.